If you have any questions concerning deliveries, pick-ups or prices, please don't hesitate to contact us. Lady Faie will help find the best solutions for you.
All of our clothing and accessories are made-to-order by Lady Faie. Her attention to detail and quality is foremost and that takes time. Elaborate custom designs involve a lot of devotion to create the outcome you expect and deserve.
On occasion she creates something unique and new that we offer for sale and will be displayed on our Boutique page. These items are finished and ready-to-ship within 2-3 days. Some items may be altered or re-dyed which may take additional time to complete, but reduces the lead time tremendously.
Painted Lady strives to have 25 Yard Petticoats skirts ready for sizing and color, however, popular demand burns through what she has on the shelves often faster than she is able to sew them. When these are available, they will be posted on our Boutique page.
If you need your items quickly
for a specific date or occasion,
please start early! Three to
six months is recommended! We are in high demand and
new orders are limited.
Please allow enough time for
research, development and
design, acquisition and
production. This may take 90
days or more depending on
the complexity and materials.
More elaborate items may
take much longer.
If you don't see what you want
and would like us to create
something especially for you, please make a Reservation on our Boutique page to book your place in line and begin the process. There is a reservation fee that is applied to your final purchase, except for rush orders.
Sizing & Custom Design
Please refer to the Sizing Chart for best results. We are not responsible for measurement errors submitted by you. If you are unsure of your measurements, please contact us and provide the measurements you took as well as commercial dress size you typically wear. Front, back and side photos of you in form-fitting clothing (bathing suit is perfect) so we can assess your specific needs.
When production has begun, only minimal changes may be made and only if those changes are not on completed portions of the item.
Lead Time & Delivery
We ship worldwide. You are responsible for taxes, tariffs, or fees required by International shipments. We are not responsible for delays or lost packages in transit. You may request insurance and pay the fees for the value of the package. Shipping fees charged at time of order is estimated and may change.
or purchase, you will be notified via email when your order is booked on the calendar and the expectation of completion.
Delivery date depends greatly on the size and complexity of the order. All estimates for ship date are subject to change. Most orders are expected to ship within 3-4
weeks. Some can take 8-12 weeks. The most complex or larger orders can take as much as 6 months or more. PLEASE, PLAN AHEAD!
Cancellation or Returns
All custom orders and those finished to customer specifications are non-refundable, with few exceptions.
All items are photographed prior to shipping for your approval. If you do not approve, we may make adjustments or remake the item to your satisfaction, within reason and per original request. Once approved, your item is non-returnable and non-refundable with one exception...should it not fit properly.
If you are not satisfied with your item once you receive it you may ask to return the item/s and have them put up for sale on our website. Refunds will not be made until the item/s has sold. There may be a restocking fee.